Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “website”). 

The term “personal information” encompasses any information that could be used to identify you, such as your name, your email address, your city, your geolocation, or any other information about yourself that you choose to share with us.

Information Collection

When you browse our website, you do so anonymously. We don’t automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information. Like many other commercial websites, the Koolmask website may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Tracking Information” below for more information.

Cookies and Tracking Technology

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of Koolmask’s website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Koolmask’s website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website.

How we use the Information we collect

Your personal information may be required for any of the following reasons:

  • In order to manage your access to the services provided through the website and their use.
  • In order to maintain a file of registered users and customers.
  • In order to fulfill our legal and regulatory requirements.
  • We may use the information to improve our products and services.
  • We may periodically send newsletters, updates and promotional advertisement (you have the possibility to opt-out of receiving such communications at any point).

Your personal information will not be sold or rented to a third party.

Information Sharing and Disclosure

Because Koolmask is a global company, your personal information may be shared with other Koolmask offices or subsidiaries around the world. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements.

Your personal information is never shared outside Koolmask without your permission, except under conditions explained below. Inside Koolmask, data is stored in controlled servers with limited access. Your information may be stored and processed in Canada or any other country where Koolmask, its subsidiaries, affiliates or agents are located.

Koolmask may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Koolmask to provide a product or service to you. For example, shipping- and payment service providers. We use Shopify to power our online store--you can read more about how Shopify uses your personal information here:  Shopify Inc. – 150 Elgin Street, Suite 800 – Ottawa, ON K2P 1L4 – Canada (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, special offers or other information we think you’d like to hear about either from us or from our business partners (unless you have opted out of these types of communications). We will also disclose your personal information if required to do so by law in urgent circumstances, to protect personal safety, the public or our websites.

Data Security

Koolmask safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, Koolmask uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 13. Koolmask does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

Third Party Sites

Koolmask’s website may contain links to other sites. Koolmask does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a Koolmask logo, even though they are not operated or maintained by Koolmask. Although we choose our business partners carefully, Koolmask is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Changes to this Privacy Policy

Koolmask will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.


By using this website, you accept the policies set forth in this Privacy Policy.