Shipping & Returns

We are proud to offer international shipping services to the following countries:

(our products ship from Taiwan):

- Australia

- Bahrain

- Brazil

- Canada

- China

- Hong Kong SAR China

- Indonesia 

- Israel

- Japan

- Kuwait

- Malaysia 

- Marco SAR China

- Mexico 

- Philippines

- Qatar

- Singapore

- Switzerland 

- South Korea,

- Taiwan

- Thailand 
 
- United Arab Emirates (UAE)

- United States (Continental)

- Russia 

 

Items are shipped expedited international. Product will ship within 3 business days of placing your order.

Requires physical address and telephone contact number, no PO boxes accepted.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

*Please Note: Tracking numbers will be available for tracking on the respective carrier tracking system after the package has shipped.

Postal holidays such as Memorial Day, Independence Day, Columbus Day, Labour Day, Veterans Day, Thanksgiving Day, Christmas Day and New Year's Day may affect delivery.

Damaged Items

Koolmask is not responsible for held, lost or damaged packages. Also, we are not responsible for missing, lost or stolen packages marked as delivered.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 3 hours from the time of order. Please send your cancellation request to info@koolmask.com. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. 

Limited Warranty: 

Term: 90 days for original owner and personal use only, beginning from the time when the original owner purchased this product directly from Koolmask Inc.

Coverage: Repair and replacement of defected hardware components packaged with this product for personal usage under normal conditions. Products purchased as “Open Box” or “As Is”, disassembled product or component, and consumables, such as filters are not covered. 

Qualification to obtain warranty: Original purchaser must return this product in its original packaging with the original purchase receipt to Koolmask Inc.with freight and postage prepaid. 

Repair & replacement warranty: 90 days or for the reminder of the original limited warranty terms, whichever is longer. 

Limitation on damage: Koolmask Inc shall not be liable for incidental or consequential damages for the breach of any express or implied warranty or condition on this product. Nor shall recovery of any kind against Koolmask Inc. and its authorized dealer be greater than the original purchase price of this product. 

Return Policy: A face mask product is considered a 'personal' item. For hygiene reasons, Koolmask is unable to exchange any face mask that has been removed from its sealed packaging and fit attempted.